Terms and Conditions

Shipping

Free shipping is included in the sale price for online order deliveries to Victoria.

A subsidised shipping charge of $40 applies for online order deliveries to New South Wales, Australian Capital Territory and South Australia.

A subsidised shipping charge of $70 applies for online order deliveries to Queensland, Western Australia, Tasmania and Northern Territory.  However, if the true shipping cost to your location in Australia exceeds $100 we will subsidise the shipping cost up to a maximum of $60 or we can cancel and refund the order.

We currently ship to the Australian mainland, including Tasmania. We also courier to other countries and subsidise the cost slightly.  The customer is responsible for paying the courier company their Government's taxes and duty where applicable:

- New Zealand at a shipping cost of AU$270

- Europe (central region) - AU$480 (approx. 260 EUR).

- Singapore - AU$330

- USA mainland and Canada - AU$490 (approx. US$320)

- UK - AU$480

Sales to other countries can be requested by emailing info@deliver-eze.com.au

Your order should be built and dispatched within two business days, or three business days if laser etching is ordered. Please allow approximately 10 business days if a custom powder coat colour is ordered. Delivery within Australia is generally 3–5 business days, but please allow up to 7-15 days for remote areas.  Delivery to countries outside Australia should take 3-4 days.

Deliver-Eze uses a courier service direct to your home or place of work.  To ensure the safety of your purchase, please specify a business hours address for delivery of the goods.  If the goods are being delivered to your home, please ensure someone is at home who can sign for the goods upon delivery, or provide authority to leave in the order comments field.
We cannot accept a PO Box or or parcel locker as a shipping address.

In the event that an item showing as 'in stock' is not available, or we are unable to fulfil your order - we will notify you within two business days to arrange an alternative item, a back order or a full refund.

If you have any questions regarding delivery please email us at info@deliver-eze.com.au or phone +61 3 9023 4881.

Warranty

12 months, as per section 8 below.

Terms and Conditions

These Terms and Conditions constitute an agreement between the customer (“you”, “your”) and Deliver-Eze Pty. Ltd., ABN 67161997280, PO Box 725 Williamstown, Victoria 3016 (“us”, “we”, “our”).  Warehousing is at 67 Southern Road, Mentone VIC 3194, or our factory locations.  These Terms and Conditions apply to the ordering, purchase, fulfilment and delivery of Products from https://www.deliver-eze.com.au

Please read these Terms and Conditions carefully before placing your Order with Deliver-Eze.  If you do not understand these Terms and Conditions or if you have any questions, please contact Deliver-Eze Customer Service by emailing info@deliver-eze.com.au.

1.     Definitions

Delivery Agent means any third party engaged by Deliver-Eze on your behalf to deliver an Order to you.

GST has the same meaning as in A New Tax System (Goods and Services Tax) Act 1999.

Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or determination recognised to have binding force or effect.

Order means a request by you to purchase a Product from the Website in accordance with these Terms and Conditions.

Product means each good that is offered for sale on the Website.

Terms and Conditions means these terms and conditions as amended from time to time.

Website means https://www.deliver-eze.com.au

2.     Compliance

2.1    You agree to be bound by and comply with these Terms and Conditions and all relevant Law when using the Website and placing an Order.

2.2    Each Order you place constitutes a separate and binding agreement between you and Deliver-Eze.

3.      Placing an Order for a Product

3.1    You may place an Order for a Product by selecting a Product and submitting an Order on the Website.

3.2    Any Order submitted on the Website is an offer by you to purchase Product for the price specified (including delivery and other charges, fees and taxes) at the time you submit the Order.

3.3    When submitting the Order you agree to provide us with complete and accurate contact details to enable us to process and deliver your Order.    We may require you to provide additional details or confirm your details to enable processing and delivery of your Order.

3.4    Deliver-Eze will not be liable for any loss for a delay or failure to process or deliver a Product to you (or your nominated recipient) due to your Order containing incomplete or inaccurate details.

4.     Acceptance and Rejection of Orders

4.1    Deliver-Eze reserves the right to accept or reject an Order for any reason at any time.

4.2    Each Order accepted by us constitutes a separate and binding agreement between Deliver-Eze and you, for Deliver-Eze to supply the selected Product to you in accordance with the Order and the Terms and Conditions.

4.3    If we reject an Order we will notify you of that rejection within a reasonable period of time and where your payment for the Product has already been processed we will refund such payment to you within a reasonable period of time.  Deliver-Eze will not be liable for any loss, damage, cost, or expense incurred due to the rejection of an Order or as a result of any delay in processing a refund.

5.     Delivery of Products

5.1    Deliver-Eze ships to addresses in Australia, and other nominated countries.

5.2    The delivery fees for an Order depend on the type of Product, in particular, the size and weight of the Product.

5.3    All Orders are delivered by a Delivery Agent we engage on your behalf, with tracking where possible.

5.4    Deliver-Eze cannot guarantee delivery time frames and will not be liable for any loss, damage, cost or expense incurred due to a delay in delivery.

5.5    You or your appointed representative must be present to accept delivery of your Order.  The Delivery Agent may require proof of identity to be provided. 

5.6    You acknowledge and agree that any person at the delivery address who accepts delivery of your Order is:

(a)    authorised by you to receive your Order; and

(b)    over the age of 16 years and capable of receiving delivery on your behalf.  

5.7    You may be liable for re-delivery fees in the event that the Order cannot be delivered due to there being no person present and willing to accept delivery at the delivery address, no proof of identity being provided or if the delivery address cannot be accessed.  In these circumstances you may need to collect the Product from the Delivery Agent’s local depot or agent. You must follow the Delivery Agent’s instructions for collection and pay any additional delivery fees.

5.8    Before accepting delivery of the Order, you or the person accepting delivery should inspect the Product to ensure that it matches your Order and that it has not been damaged in transit.

5.9    Ownership of the Product passes to you on the date and time that you (or the person accepting delivery) accept delivery of the Product to the delivery address.

6.     Returns and Refunds

30 Day Money Back Guarantee.  If for any reason you are not completely satisfied with any product supplied by Deliver-Eze Pty. Ltd., please return it to us in original condition within 30 days of taking delivery. 

Deliver-Eze Pty. Ltd. will only accept cancelled orders when we have received a request, and we have agreed prior to the item being shipped.  After shipping the item must be treated as a return.

We will accept an exchange or refund for change of mind within 30 days of taking delivery.  Please email info@deliver-eze.com.au with your request to exchange or return the item, quoting your order number and date.  Returned merchandise must be in new, undamaged condition and include the purchase receipt and the original packaging.

6.1    Customers are responsible for shipping and insurance charges for change of mind returns/exchanges.

6.2    Our actual shipping costs will not be refunded, which may vary from $20 to $100 or more depending upon your location.

6.3    Any custom engraving charges will not be refunded.

6.4    Refunds will be processed within two working days of receiving the goods and refunded by the same method as the original payment, but less any relevant deductions as detailed above.  Depending on your bank, the processing of a refund can take up to five business days.

7.     Price and Payment

7.1    The price in respect of a Product is specified on the Website.

7.2    Once an Order is submitted we will charge you, and you agree to pay the price of the Product ordered (including delivery and other charges, fees and taxes).

7.3    All prices, delivery and other charges and fees include GST where applicable.

7.4    Payment of an Order can be made by credit card.  Once an Order is submitted, you authorise Deliver-Eze to debit the amount payable from your nominated credit card.

7.5    Deliver-Eze reserves the right to change or alter prices of Products on the Website without notice.  If (due to hacking, a bug, or other issue) our system charges a price different to the advertised price (base price plus any options on the order) we will adjust the price up or down to match the price you should pay.

7.6    You agree not to pay, or attempt to pay, for a Product through any fraudulent or unlawful means.  Deliver-Eze will support law enforcement officials to track down and stamp out fraud and criminal activity.

7.7    You will receive a tax invoice at the time of delivery which specifies the total fees and charges for the Order.

8.     Warranty

8.1    Deliver-Eze warrants that your Product will be free from defects in materials or workmanship, under normal use, for a period of one year from the date of purchase (warranty period) unless the defect is caused by accident, misuse, negligence (including tampering), abuse, damage in transit, abnormally harsh environmental conditions, or use for commercial purposes.  This warranty does not cover damage incurred due to servicing not approved by Deliver-Eze or damage caused by anything other than a manufacturing defect.  This warranty excludes any relief for incidental or consequential damages.  If you require further information about your warranty, please contact Deliver-eze Customer Service by emailing info@deliver-eze.com.au 

8.2    Should a defect appear in your Product within the warranty period, we will repair it or replace it at our option. 

8.3    To claim under this warranty you must:

(a)    Contact Deliver-Eze Customer Service by emailing info@deliver-eze.com.au and tell us about the problem.  

(b)    If we instruct you to send us all or part of the Product for repair or replacement, pack it carefully, in the original carton if possible, to prevent damage.  Any damage caused returning the product is not covered by the warranty and is not our responsibility.

(c)    Print your name and address on the carton/packaging.

(d)    Insure the carton/package for the value of the product and send prepaid to the address we specify, or:

Deliver-Eze Warranty Return

4/17 Churchill Street

Williamstown North, VIC, 3016

Australia 

(f)     If the Product is defective within the warranty period we will honour our warranty by repairing or replacing the Product at our option.

8.4    Deliver-Eze will not be liable for any expenses associated with a warranty claim.

8.5    The benefits provided to you by this warranty are in addition to other rights and remedies available to you under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8.6    Without excluding, restricting or modifying the rights and remedies to which you may be entitled to pursuant to this clause 8 and the Australian Consumer Law:

(a)    You acknowledge that the Website and its contents are provided on an “as is” basis and we do not make any warranty or representation as to its accuracy or reliability or as to the suitability of the Website or a Product for any purpose;

(b)    Deliver-Eze excludes to the fullest extent possible under Law, all other implied terms and warranties whether statutory or otherwise, relating to the Website or the subject matter of these Terms and Conditions; and

(c)    Deliver-Eze will not be liable to you for indirect and consequential loss arising from or connected to these Terms and Conditions in contract, tort, under any statute or otherwise.

8.7    Our liability to you for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent that you cause or contribute to the loss or damage.

9.     Termination

Deliver-Eze reserves the right, at its discretion, to immediately terminate these Terms and Conditions and suspend, terminate or limit your access to and use of the Website if:

(a)    Deliver-Eze reasonably believes that you have breached these Terms and Conditions and such breach is not capable of remedy; or

(b)    You have been provided with notice of a breach of these Terms and Conditions and you have failed to remedy such breach within 14 days (where the breach is capable of being remedied).

10. Privacy Policy

10.1  Deliver-Eze supports and complies with the Australian Privacy Principles that provide the benchmark for the collection, access, storage and handling of personal information we obtain in our business.

10.2  Deliver-Eze only collects personal information if it is reasonable to do so. When personal information is collected we have procedures in place to ensure that your personal information is not accessed by unauthorised persons, lost, unduly disclosed, amended or misused. When the information is no longer required we will take measures to destroy it. 

10.3  You do not have to provide us with any personal information. However, if you choose not to provide us with the personal information we request we may not be able to supply you with any Product – the supply of which depends upon the collection of the personal information.

10.4  The personal information we obtain is generally used to enable us to supply Product to you.  We may also use your personal information to investigate ways to enhance our services to you (e.g. to advise you of a new service or product). You can tell us at any time that you do not want us to send information to you other than for the main purpose we obtained the information from you.

10.5  We will provide you with access to any of your personal information we hold except in some situations identified by the Law. If you require your personal information please advise us by email. We may require proof of your identity before giving the requested access. Your information will generally be provided free of charge but we reserve the right to charge a reasonable fee if your request requires more than usual efforts. 

11. Security Policy

Security is of the utmost importance to customers and Deliver-Eze.  To facilitate this we never store your credit card information at any time - even temporarily. All payments are taken directly by the National Australia Bank using their own secure business web site.

To protect other information you provide, we have an SSL certificate with up to 256 bit encryption. 

Knowing that no part of our website has any access to your credit card information, means greater security for you. Verified by Visa and MasterCard SecureCode and American Express SafeKey are new ways to add safety when you buy online. Adding a password to your existing Visa or MasterCard ensures that only you can use your Credit Card online. It's easy to activate for your existing Credit Card, and it's free. This password is entered at Visa or MasterCard's websites and kept by Visa and MasterCard for use on the growing number of websites that support Verified by Visa and MasterCard SecureCode.

Please note this is NOT information that is kept or requested by Deliver-Eze.  The form that appears is from your Credit Card's issuing bank. We do not store or have access to any Passwords or PIN numbers, so we cannot provide them to you at a later date.

12.    General

12.1  If the whole or any part of a provision of this agreement is invalid, unenforceable or illegal then that provision is severed from this agreement to the extent of the unenforceability or illegality.  Such severance does not affect the validity or enforceability of the remainder of this agreement which has full force and effect.

12.2  This agreement is governed by the laws of Victoria, Australia and must be construed in accordance with the laws in force in the State of Victoria.  Each party submits to the exclusive jurisdiction of the courts of Victoria.  Any rights or remedies to which you are entitled under the Australian Consumer Law arise independently of these Terms and Conditions and this provision does not apply to any claim you may have under the Australian Consumer Law.

12.3  Deliver-Eze reserves the right to change these Terms and Conditions from time to time.  The Terms and Conditions that will apply to any Order are the Terms and Conditions that applied at the time the Order was submitted.

12.4  Any notices required to be given pursuant to these Terms and Conditions may be given to you by electronic mail and to Deliver-Eze by email to info@deliver-eze.com.au.

12.5  Any failure or delay by Deliver-Eze in exercising any power or right conferred on Deliver-Eze by these Terms and Conditions will not constitute a waiver of that power or right.

13.    Specifications

We have a philosophy of continuous improvement which means designs may change from time to time.  The unit you receive may vary slightly from display units or those depicted in photographs.  Colours and textures may vary from your computer's display due to photographic reproduction issues, monitor differences, or production variations or changes in our processes.  If colour or finish is critical please obtain physical samples of the colours listed on the product's page to make a decision.

14.    Copyright

Deliver-Eze reserves all copyright in the content and design of this website as owner, controller or licensee of same. You may only access and view this website for your own personal non-commercial use. You may not, in any form, or by any means:
(i) reproduce, adapt, transmit, display, perform, publish or create any derivative works or products from any part of the content or design of this website; or
(ii) commercialise any information on this website
unless you have the prior written consent of Deliver-Eze.

15.    No reverse engineering or copying

The user of this website and/or purchaser of product agrees and covenants that at no time will they engage in or be a party to, or assist other persons in any form of reverse engineering or copying of Deliver-Eze products and features.